Return Policy

Last updated: October 24, 2026

Lightning Loop, LLC (“we,” “us”) wants you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

  • Return window: 30 days from the date of delivery.
  • Condition: Items must be in the same condition you received them, in the original packaging.
  • How to start a return: Use the return link in your order confirmation email, which opens Shopify’s return portal. You can also email support@lightninglooppickleball.com.
  • Return shipping: You pay for return shipping, unless the item is defective or incorrect.
  • Restocking fee: An 8% restocking fee applies to all returns, unless the item is defective or incorrect.

Refunds

  1. We email you once your return is received and inspected, to confirm whether it’s approved.
  2. Approved refunds go to your original payment method within 5 to 7 business days.
  3. The 8% restocking fee is deducted from your refund, unless the item is defective or incorrect.

Exchanges

We replace items only if they are defective or damaged. To request a replacement, start a return through Shopify or email support@lightninglooppickleball.com, and we’ll coordinate it.

Items We Cannot Accept for Return

  • Custom or personalized products
  • Sale items
  • Gift cards

Promotional Pricing

We do not accept returns made to obtain promotional pricing, including BOGO offers, holiday sales, and limited time discounts. Orders placed before a promotion are not eligible for a return based on a price change.

Questions

Email support@lightninglooppickleball.com.