Shipping policy
Shipping Policy
Last updated: October 26, 2026
Lightning Loop, LLC (“we,” “us”) wants your order to arrive smoothly. Here’s how shipping works.
Processing Time
- Orders are processed within 1 to 2 business days.
- We do not process or ship orders on weekends or holidays.
- You’ll receive an email with tracking information once your order ships.
Shipping Rates
- Standard rates: Calculated at checkout from carrier rates.
- Free shipping: Orders of 2 or more Lightning Loops ship free anywhere in the contiguous United States.
Where We Ship
We ship within the contiguous United States only. We cannot ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories, and we do not ship internationally at this time.
Carriers
We ship with UPS and USPS.
- UPS: expedited and premium delivery options
- USPS: a lower cost option for standard shipping
Tracking Your Order
When your order ships, we email you a tracking number. Use the link in the email or enter the number on the carrier’s website.
Delays
Delays can happen for reasons outside our control, such as severe weather, holidays, or carrier issues. If your delivery is delayed, we’ll notify you as soon as we can.
Missing or Lost Packages
- Not delivered within the estimated timeframe: Email support@lightninglooppickleball.com and we’ll work with the carrier to locate your package.
- Marked delivered but missing or stolen: We are not responsible for these packages. Please choose a secure delivery location.
Changing Your Shipping Address
Email support@lightninglooppickleball.com right away. We can change the address only before your order ships.